Shipping

Processing time

Orders are processed within 1–3 business days once payment is received. You’ll receive a confirmation email with your order details, followed by a tracking link once your package is on its way. 

Please note that orders placed after 12pm on a Friday will only be processed the following business day. 

Should you need your order very quickly, arrangements can be made. Please send us a whatsapp with your order number to 079 735 7905 and we will be happy to accomodate you if we can. 

Shipping Options, Costs & Delivery Times

Shipping costs vary according to the option selected at checkout. 

Junary uses Bob Go which uses a variety of couriers. The delivery days vary with each one but most deliveries vary between 1-5 business days. 

Orders placed after 12pm on a Friday will only be dispatched the following business day. 

Order Tracking

Once your order is dispatched, you’ll receive a message from Bob Go with a tracking number so you can follow your delivery every step of the way.

For Pudo Locker deliveries you will receive a waybill number from them and you can track the parcel on the Courier Guy website. 

Any queries about your order can be followed up quickly via either Courier Guy or Bob Go. We will be happy to assist but if you are in a rush, feel free to call them and handle it directly. Once the parcel has left Junary, it is officially signed off to the courier company. 

Delays

We work hard to deliver on time, but occasional delays may occur due to courier schedules, weekends or public holidays. If there’s ever a delay, we’ll keep you updated. If you are searching for a delivery, please contact the courier company directly for the fastest answer. We are happy to assist where we can, however your quickest response will be direct contact. 

Incorrect or Damaged Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@junary.co.za with photos and or video, so we can resolve the issue quickly.

International Customers

Please note that Junary does not ship internationally at this stage, however you are more than welcome to reach out to us and see if we can come up with a custom solution for you.